Privacy Policy
Last updated: March 27, 2026
At WiseBidder, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information when you use our government contracting platform.
Information We Collect
Account Information
When you create an account, we collect your name, email address, company name, and other information necessary to provide our services. This includes information about your government contracting experience and business certifications.
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, search queries, and RFP documents analyzed.
Document Data
When you upload RFP documents for analysis, we process and store this content to provide our compliance extraction and proposal assistance features.
How We Use Your Information
- Provide, maintain, and improve our services
- Process and analyze RFP documents using AI technology
- Send you important updates about your account and our services
- Respond to your requests and support inquiries
- Detect and prevent fraud, abuse, and security issues
- Comply with legal obligations and enforce our terms
Data Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit using TLS 1.3
- Data at rest is encrypted using AES-256 encryption
- Regular security audits and penetration testing
- Access controls and authentication requirements
- Secure cloud infrastructure with SOC 2 compliance
For more details about our security practices, please visit our Security page.
Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to processing of your personal data
- Data portability - receive your data in a structured format
- Withdraw consent at any time
To exercise these rights, contact us at support@wise-bidder.com.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Uploaded RFP documents are retained for the duration of your subscription plus 90 days after account closure, unless you request earlier deletion.
Subprocessor Disclosure
We use the following third-party subprocessors to operate our platform. Each maintains their own privacy policies and security standards.
| Subprocessor | Purpose | Data Processed |
|---|---|---|
| OpenAI | AI analysis, compliance extraction, proposal generation | Document text, chat messages |
| Supabase | Database hosting | All application data |
| Cloudflare (R2) | Document storage | Uploaded files |
| Railway | Backend hosting | Application data in transit |
| Vercel | Frontend hosting | Browser analytics, static assets |
| Clerk | Authentication | Email, name, auth credentials |
| Stripe | Payment processing | Payment information |
| Resend | Email delivery | Email addresses, notification content |
| Upstash | Cache and rate limiting | Session data, temporary keys |
Customer data sent to OpenAI is not used to train AI models, per OpenAI's enterprise API data usage policy.
Data Classification & Government Contractor Data
WiseBidder processes business-sensitive government contractor data including past performance records, proposal content, compliance analyses, and pipeline information.
- Data isolation between organizations is enforced via row-level security and organization-scoped access controls
- Users should not upload classified, ITAR-controlled, or CUI-marked documents unless on an appropriate infrastructure tier
- WiseBidder provides audit logging for data access and AI actions to support compliance requirements
- All data is encrypted at rest (AES-256) and in transit (TLS 1.3)
Cookies and Tracking
We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how our platform is used. You can control cookie preferences through your browser settings.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@wise-bidder.com
- Address: 123 Business Street, Suite 100, Washington, DC 20001